Privacy Policy

SOS Exercise Physiology ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to this website and to the exercise physiology services we provide.

Information we collect

We only collect information that is reasonably necessary for our services. This may include:

• Contact details you provide through our enquiry or booking forms — such as your name, email address, phone number and message.
• Health information you share in the course of receiving care, such as your history, symptoms, goals and progress. Health information is "sensitive information" under the Privacy Act and is given a higher level of protection.
• Website and technical information collected automatically, such as your IP address, device and browser type, pages visited and referring site, gathered through cookies and website analytics.

How we collect it

We collect information directly from you (for example, when you complete a form, book an appointment or attend a session), automatically as you use this website, and occasionally from third parties such as a referring GP or specialist where you have consented to that referral.

How we use your information

• To respond to your enquiries and manage bookings.
• To provide, plan and review your exercise physiology care.
• For administration, billing and processing rebates or claims (for example, Medicare, DVA, NDIS, WorkSafe, TAC or private health).
• To improve this website and understand how it is used.
• To meet our legal, professional and regulatory obligations.
• To send you service-related communications, and marketing only where you have consented (you can opt out at any time).

Disclosure of your information

We do not sell your personal information. We may disclose it to:

• Members of your care team (such as your GP or other treating practitioners) where you have authorised us to do so.
• Service providers who help us operate our business — including website hosting, email delivery, online booking and website analytics providers — who are bound to protect your information and use it only for the services they provide to us.
• Funding bodies and insurers where relevant to your care and claims.
• Government or regulatory bodies where required or authorised by law.

Overseas disclosure

Some of our service providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Cookies and analytics

This website uses cookies and analytics tools to understand how visitors use the site so we can improve it. You can disable cookies through your browser settings, although some parts of the site may not function as intended.

Data security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Health records are retained for the periods required by law and professional standards, after which they are securely destroyed or de-identified.

Accessing and correcting your information

You can request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. We will respond within a reasonable period.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will work to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.